At Casual Polos Sales Store, we’re passionate about delivering premium vintage sportswear to our global community of sports heritage enthusiasts. Whether you’re shopping for classic rugby shirts, Harrington jackets, or football apparel, we want your experience to be seamless from checkout to delivery.

Shipping Information

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: £12.95 via DHL or FedEx – delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – delivery within 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian and remote regions. Delivery times may vary by destination.

Our Returns Policy

While we’re confident you’ll love your vintage sportswear, we understand that sometimes returns are necessary. Here’s everything you need to know:

Eligibility for Returns

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order.

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on:

  • Casualwear items that have been worn or washed
  • Kids clothing without original packaging
  • Any items marked as “final sale”
  • Certain limited-edition vintage items from our British & Irish Lions and European collections (clearly marked at checkout)

How to Return an Item

  1. Request Authorization: Email [email protected] with your order number and return request within 15 days of delivery
  2. Package Securely: Include all original tags and packaging (especially important for International and Championship items)
  3. Ship Back: Send to our Perth address using a tracked service:
    Casual Polos Returns
    40 High St
    Perth, GB PH2B 6XT

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty. We recommend:

  • UK Customers: Royal Mail Signed For
  • International: DHL or FedEx (consistent with our outbound shipping)

Original shipping fees are non-refundable except for faulty items.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Deductions: May exclude original shipping fees (except for faulty items)

Please allow 5-10 business days for the refund to appear in your account.

Exchange Process

For size exchanges on rugby shirts or football polos:

  1. Follow the standard return procedure
  2. Clearly state your desired replacement item/size
  3. We’ll ship the new item once return is received (additional shipping may apply)

Damaged or Incorrect Items

If you receive damaged or wrong items (especially from our premium collections like HARRINGTON JACKETS or HOODIES):

  • Contact us within 48 hours at [email protected]
  • Include photos of the issue
  • We’ll arrange a free return label if needed

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Casual Polos Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

  • Item Name: [e.g., Vintage England Rugby Shirt]
  • Size:
  • Reason for Return: [ ] I would like a refund [ ] I would like to exchange for: [Item Name & Size]

I confirm the item(s) are unworn, unwashed, and have original tags attached.

Kind regards,
[Your Full Name]
[Your Contact Number]

For any questions about our shipping or returns policy for your vintage sports apparel, don’t hesitate to contact our team at [email protected].

Casual Polos Sales Store – Preserving Sports Heritage Through Premium Vintage Apparel