At Casual Polos Sales Store, we take pride in delivering premium vintage sportswear to our global community of sports heritage enthusiasts. While we’re confident you’ll love your rugby shirts, Harrington jackets, and football apparel, we understand that sometimes returns are necessary.

Our Returns Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order. For hygiene reasons, we cannot accept returns on:

  • Casualwear items that have been worn or washed
  • Kids clothing without original packaging
  • Any items marked as final sale

Important: Due to the vintage nature of some collections (particularly our British & Irish Lions and European ranges), certain limited-edition items may be exempt from returns. These will be clearly marked at checkout.

How to Return an Item

  1. Request Authorization: Email [email protected] with your order number and return request within 15 days of delivery
  2. Package Securely: Include all original tags and packaging (especially for International and Championship items)
  3. Ship Back: Send to our Perth address using a tracked service (original shipping fees are non-refundable)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. We recommend using:

  • UK Customers: Royal Mail Signed For
  • International: DHL or FedEx (similar to our outbound shipping)

Return address:
Casual Polos Returns
40 High St
Perth, GB PH2B 6XT

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Deductions: May exclude original shipping fees (except for faulty items)

Please allow 5-10 business days for the refund to appear in your account.

Exchange Process

For size exchanges on rugby shirts or football polos:

  1. Follow standard return procedure
  2. Clearly state desired replacement item/size
  3. We’ll ship the new item once return is received (additional shipping may apply)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Casual Polos Team, I would like to request a return for the following item(s) from order #[Your Order Number]: – Item Name: [e.g., Vintage England Rugby Shirt] – Size: – Reason for Return: [ ] I would like a refund [ ] I would like to exchange for: [Item Name & Size] I confirm the item(s) are unworn, unwashed, and have original tags attached. Kind regards, [Your Full Name] [Your Contact Number]

Damaged or Wrong Items

If you receive damaged or incorrect items (especially from our premium collections like HARRINGTON JACKETS or HOODIES):

  • Contact us within 48 hours at [email protected]
  • Include photos of the issue
  • We’ll arrange a free return label if needed

For any questions about our returns policy for your vintage sports apparel, don’t hesitate to contact our team at [email protected].