Welcome to the Casual Polos FAQ section. Here you’ll find answers to common questions about our heritage sportswear, delivery policies, and more. If you can’t find what you’re looking for, please contact our team at [email protected].

About Our Products

What kind of products does Casual Polos offer?
We specialise in vintage and retro sportswear, including rugby shirts, football polos, Harrington jackets, and casualwear. Our collections celebrate sporting heritage from teams worldwide including Argentina, Australia, England, France, and many more.
Do you offer children’s sizes?
Yes! We have a dedicated Kids section with appropriately sized heritage sportswear for younger fans.
How can I be sure about sizing before ordering?
All our product pages include detailed sizing charts. If you’re between sizes or unsure, we recommend sizing up as our vintage styles often have a more traditional fit.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change my order after it’s been placed?
If your order hasn’t yet been processed (within 1-2 working days), we may be able to make changes. Please contact us immediately at [email protected] with your order number.

Delivery Information

Where do you ship to?
We offer global delivery to most countries, excluding some Asian regions and remote locations. If you’re unsure about your location, please contact us before ordering.
What are my delivery options?
We offer two shipping methods:
Standard Shipping: £12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process and pack all orders within 1-2 working days. During peak seasons or sales, please allow up to 3 working days.
What if my package is delayed?
While we dispatch promptly, international delivery times can vary due to customs or local postal services. If your package hasn’t arrived within the estimated timeframe, contact us and we’ll investigate with the carrier.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in original condition with tags attached. Simply contact our team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact & Support

How can I contact Casual Polos?
You can reach our customer service team at [email protected]. Our physical address is:
Casual Polos Sales Store
40 High St, Perth, GB PH2B 6XT
Do you offer customer support on weekends?
Our customer service team operates Monday-Friday during business hours (GMT). We aim to respond to all enquiries within 24 hours on working days.

At Casual Polos, we’re passionate about delivering heritage sportswear with modern convenience. Whether you’re after that perfect retro football shirt or a classic rugby polo to show your allegiance, we’re here to help you celebrate sporting history in style.